 Indosat Ooredoo Hutchison Honored with Best Digital Transformation Award at World Communication Awards 2024 Jakarta, — Indosat Ooredoo Hutchison (Indosat or IOH) proudly announces its recognition as the winner of the Best Digital Transformation Award at the prestigious World Communication Awards 2024. This accolade underscores the company’s groundbreaking efforts in redefining its role from a traditional telecommunications provider to an AI-driven technology leader in Indonesia’s digital landscape. The award was received by Steve Saerang, Senior Vice President – Head of Corporate Communications Indosat Ooredoo Hutchison, during the award ceremony held in London. The World Communication Awards, regarded as a benchmark of excellence in the global telecommunications industry, celebrate outstanding achievements and innovations that drive progress in the sector. Indosat’s digital transformation journey stood out among top global contenders for its visionary strategies, seamless technological integration, and dedication to customer excellence. Vikram Sinha, President Director and Chief Executive Officer of Indosat Ooredoo Hutchison, stated, “This recognition is a testament to the relentless efforts and innovative spirit of the entire Indosat team. Our journey from a telco to a techco is driven by a singular focus on delivering a ‘Marvelous Experience’ to our customers. This award reflects our commitment to empowering Indonesia through cutting-edge technology and customer-centric solutions. As we look to the future, we remain dedicated to pushing the boundaries of innovation and contributing to the digital transformation of Indonesia.” Rob Chambers, Managing Director at Terrapinn, praised Indosat Ooredoo Hutchison for its exceptional transformation journey, “Indosat Ooredoo Hutchison’s transition into a tech-driven powerhouse showcases a bold vision executed with precision. Their customer-centric strategy has yielded remarkable results, setting a new benchmark for the industry. IOH’s journey is an inspiration to the global telecom sector.” This recognition at the World Communication Awards 2024 reaffirms Indosat’s commitment to innovation, excellence, and customer satisfaction. Indosat is determined to build on this success by introducing transformative solutions and setting new industry standards. The transformation taken by Indosat is part of a bold move that aimed to integrate the network infrastructure and its operations. This transformation was not only about achieving quality targets but also about redefining the company’s position from a traditional telecommunications provider to a technology-driven enterprise. Leveraging autonomous transformation as the backbone of its strategy, Indosat successfully laid the foundation for what it terms a “Marvelous Experience,” ensuring a stable and consistent platform for innovation and growth while elevating customer service standards. A cornerstone of this transformation was the creation of a central data repository, or a big data lake, designed to serve as a single source of truth for decision-making. Indosat implemented advanced technologies to streamline operations, significantly reducing service quality alarms and expediting problem identification and resolution. These technological advancements have redefined operational efficiency and paved the way for unparalleled service reliability. Indosat’s transformation was deeply rooted in its commitment to its customers, encapsulated in the concept of “Marvelous Experience.” This holistic approach interwove improvements across various touchpoints, enhancing not only customer interactions but also the experiences of employees, partners, and the brand itself. By adopting AI-powered tools to analyse Quality of Experience (QoE) and customer satisfaction (CSAT), Indosat enabled proactive measures to safeguard and enrich the end-user experience. This approach resulted in a ground-breaking and a noticeable uplift in customer satisfaction, setting new benchmarks in service delivery across the industry. Operational excellence was another pillar of Indosat’s transformation. The unification of its Network Operations Center (NOC) and Service Operations Center (SOC) marked a significant milestone in process optimization and automation. By harnessing the power of AI and data analytics, Indosat ensured that its operations were not only efficient but also aligned with its overarching mission to deliver seamless, innovative services to its customers.As Indosat Ooredoo Hutchison continues to push boundaries in digital transformation, it remains steadfast in its vision to lead the industry with groundbreaking solutions that empower lives, drive economic progress, and ensure a sustainable digital future. Indosat Ooredoo Hutchison Honored with Best Digital Transformation Award at World Communication Awards 2024 |
