 The facility is a collaboration between IOH and Huawei, and will act as the centre of the telco’s network operations, providing real-time insights and proactive service management, to ensure the reliability and optimal performance of the network Indonesia-based telco Indosat Ooredoo Hutchison (IOH) has announced the launch of their Digital Intelligence Operations Center (DIOC). The DIOC will feature End-to-End Service Management of all its services, which will allow any customer issues to be quickly sorted. It will also integrate data analysis with “cutting-edge technologies,” which IOH says will enable “continuous, data driven innovation”. Back in February and Mobile World Congress Barcelona, the two companies signed a Memorandum of Understanding to work together on digital and AI development. The centre is a step forward in IOH’s mission for digital transformation, as it pledges to use AI to provide superior service to over 100 million customers across Indonesia and part of its wider commitment to “democratise digitalisation in Indonesia”. “Today marks a new chapter in Indosat Ooredoo Hutchison’s story as we inaugurate our Digital Intelligence Operations Centre. This facility embodies our ambition of becoming an Intelligence Native Telco, where cutting-edge technology and innovative solutions are at the core of our operations,” said Vikram Sinha, President Director and CEO of Indosat in a press release. “With the DIOC, we are not just improving network performance; we are redefining the way we serve our customers. Our collaboration with Huawei is pivotal in realizing our mission to connect and empower every Indonesian through digital connectivity,” he continued. The partnership has allowed Indosat to make significant strides in its digital transformation journey, improving network quality and user experience, and increasing its population coverage by 12.7 million people. Both companies continue to focus on enhancing network operations and infrastructure to propel Indonesia’s digital future forward. IOH launches Southeast Asia’s largest digital intelligence operations centre | Total Telecom |
